Our testimonials

We are always keen to hear from our clients; here's what brokers had to say about the Pen Construction team:

 

"I have worked with Pen Underwriting for several years, with Tania Kiernan as my regular point of contact on the construction policies. I have always found Pen Underwriting to be prompt and courteous in all correspondence. Tania is very knowledgeable and happy to explain elements of cover at any level. Unfortunately, we have had a couple of claims that had to be made.  However, the claims did not let the service levels down, which in my opinion is invaluable and where the client’s see the worth of their premium spend."

Insurance broker in Hertfordshire
2024


"I’ve had a great experience dealing with Aaron on a recent renewal. From an initial 3-months extension to renewal, he’s offered an excellent and professional service. The communication was very clear, quick and informative. No fuss, no stress process, just what is needed! It was a pleasure dealing with Aaron. We are big fans of the construction team@ Pen in general, thank you all for your continued and valued assistance."

Violetta, UK Global, London
2024


"Very pleased with Aaron’s assistance in retaining this renewal and getting it over the line, with his helpful and flexible approach when providing terms. Extremely helpful!"

Broker in Exeter
2024


"Simon Badham is beyond helpful on all construction queries. We see a few weird and wonderful things, as always in the world of JCT clauses, but Simon and the team never fail to help and come up with a creative solution where they can. There is often quick turnaround needed on construction queries and the team understand this, coming back to us and keeping us updated with progress, understanding the clients are under a lot of pressure too. The technical knowledge within the team is fantastic, and there has never been a query where the team have not been able to help – Thank you all at Pen Construction!"

Broker in the Midlands
2024


"In addition to the fact that the Pen Construction Wording includes many enhancements and additional benefits as standard, Pen have also been very flexible in relation to discussing bespoke clauses that we require for some of our customers (a fact that isn’t always the case with their competitors). The staff at Pen are experienced, helpful and quick to respond, which makes it a pleasure to do business with them."

Broker in Leeds
2024


"As a broker I have had the pleasure of working in tandem with Katie from the Construction team at Pen Underwriting and I cannot speak highly enough of her dedication and support. Both Katie and Nick have been incredibly helpful to me as a broker, consistently going above and beyond to assist with my cases.

Thanks to Katie's proactive and solution-oriented approach, I have been able to place a number of cases with Pen that might have otherwise been declined by lesser insurers or underwriters. Her commitment to finding solutions rather than reasons to say no has been invaluable. I can genuinely say that I would have lost business and missed out on opportunities had it not been for Katie's unwavering support.

Katie is a true asset to the Pen Underwriting team, and I am grateful for the exceptional service she provides."

Dan Kingdon, Bletchley Group
2024


"Thanks for your assistance in negotiating renewal, as well as the great product it is the service level:– a quick turnaround and prompt responses to queries that means companies like Pen beat the composites for small brokers."

Alan Richardson, Collingwood Richardson & Company Ltd
2024


"Pen Construction team make doing business simple, a great product with wide breadth of cover and more importantly the service is excellent especially from the underwriter I deal with, Tania Kiernan.  It is refreshing to be able to speak to an underwriter that answers the phone and who is also able to make decisions, Pen are my go to market for my construction risks."

Richard Thompson, Greenfield Risk Solutions Ltd
2024


"We have used the Pen Construction team for a number of years and have always been highly satisfied with their service and product range. Their expert underwriters have a vast degree of experience and technical knowledge and are always on hand to help solve a problem and to chat through any we may have with their ‘no fuss’ approach.
Their documentation is clear and easy to understand for both ourselves and our clients but most importantly they offer one of the widest Construction Combined policies on the market 10/10."

Ricky Sharman, Richmond House Group
2024


"The team at Pen Construction are brilliant. They have a wealth of knowledge in this sector & are always happy to pick up the phone & provide guidance to ensure our clients are getting the right cover. They respond to queries promptly & turnaround times on quotations has been second to none. The wide range of products available makes working with the team seamless. It’s a pleasure working with Pen & Simon in particular & I’m very appreciate of all of their assistance."

Gallagher London
2024


"It’s always a pleasure to deal with Pen. I find that the Underwriters are friendly, knowledgeable, responsive and flexible when necessary. In my recent renewal with Arron Southam, terms were provided when promised. I have experienced this flexibility with Pen numerous times, in which cover has been tweaked slightly to help us and our clients. The cover is very good, as is the service, which is why I always consider Pen when I am marketing a risk that’s within appetite. No complaints from me and I look forward to continuing to work together in future."

Broker in Suffolk
2024

 

Want to share your feedback on the Construction team? Send your comments direct to Simon Foweraker, using the contact details on this page