Pen Underwriting invests in new regional claims hub with enhanced technical property and liability expertise

Published On : 19 Dec 2022

Pen Underwriting today announces the launch of a new regional claims hub in Chelmsford dedicated to managing commercial property and liability claims, which will complement its existing team of specialists in Manchester.

As part of its investment in the southern hub, Pen has appointed two experienced technical leads for liability and commercial property claims respectively, as well as a specialist in large and complex liability losses. The expanded footprint of claims specialists will enable Pen to draw on a wider talent pool aligned with regional insurance hubs and provide clear pathways for career development in both locations as it looks to further enhance its in-house claims capabilities as a virtual insurer.

Simon Jenkinson has joined Pen as Technical Claims Team Leader – Liability, bringing over 20 years’ experience in dealing with a diverse range of claims from employers’ liability (EL) and public liability (PL), to product recall and medical malpractice. Simon joins from MS Amlin where he spent the past 17 years, and was a founder member of its Complex and Large Loss team in which he worked for six years as a casualty adjuster. He will be responsible for heading up Pen’s technical capabilities and strategy in this area, including policy indemnity, team training, strategic negotiation and claims resolution.

Annahita (‘Anna’) Mansourpour has been appointed Technical Claims Team Leader – Property, bringing more than 10 years’ experience in claims management as a technical specialist. Anna began her insurance career as a major loss graduate at Cunningham Lindsey in 2009, before spending seven years at Aviva and joins Pen from the insurance solutions division of Verisk. Her experience as a case manager in technical claims services, working on high value commercial property claims including global corporate and property portfolios, combined with her skills in claims handler training, product ownership and analytics, provide Anna with a strong blend of credentials to lead Pen’s team of property claims technical specialists.

Completing the trio, Paul Clayton has joined Pen in the Chelmsford hub as a Senior Claims Handler, specialising in large and complex liability losses. Paul brings more than 20 years’ experience in casualty claims and is a graduate of the Chartered Institute of Legal Executives (CILEX). He joins from MS Amlin, where he held a similar role and used his extensive expertise to resolve a broad range of EL and PL claims, as well as those arising from third party property damage.

Matt Hope, Commercial Property & Liability Claims Manager at Pen Underwriting, said: “We couldn’t be happier that Simon, Anna and Paul have chosen to join Pen, as we move forward with one dedicated team for property and liability claims across two locations.

“Such depth of knowledge and experience across both claims disciplines does not come to market very often, especially from a technical standpoint in dealing with complex claims. They are all fantastic additions to our wider team, and will be brilliant support for new joiners as we build out our new hub in Chelmsford and expand the team further in the new year.”

Billy Hinken, Claims Director at Pen Underwriting, said: “We recognise that in this competitive market, talent has choice. That’s why, at Pen, we pour just as much energy into creating an environment that is collaborative and supportive, and one where progression is always possible, as we do in offering challenging and rewarding work.

“We know that to get the best claims outcomes for our brokers and their clients, it is not enough to recruit the right skills sets, with the right experience. Our colleagues need to share our problem-solving approach and have a real passion for claims – just as Simon, Anna and Paul do.”

In addition to the claims teams dedicated to commercial property and liability insurance based in Manchester and Chelmsford, Pen Underwriting has in-house claims teams specialising in financial lines in London, and hazardous goods and environmental industries in Leatherhead, Surrey.