Pen Underwriting further strengthens claims leadership as Alex Tinsley appointed to new technical management role
Published On : 11 Aug 2020
Pen Underwriting has promoted Alex Tinsley to the newly created position of Head of Technical Claims, as it continues to invest in enhancing its in-house claims capabilities as a virtual insurer.
Previously Pen’s Head of Commercial Claims, Alex’s new role will see him take company-wide responsibility for claims across all divisions in setting strategy, agreeing personal delegated authority levels and delivering a robust and responsive service to Pen’s insurer partners and capacity providers, while serving as the highest point of technical referral for claims.
It follows the promotion of Billy Hinken, announced in April, to the complementary claims leadership role of Head of Claims Operations. Both Alex and Billy continue to report into Gareth Crosbie, Pen’s Claims Director.
Alex brings more than 20 years’ industry experience to his new role, including technical claims handling, consulting, negotiation and management on behalf of Lloyd’s syndicates and insurance companies, across a broad spectrum of commercial and personal insurances.
Alex Tinsley said: “I’m delighted to step up into this new role that will ensure technical excellence remains at the heart of our claims proposition, and allows me to drive forward the continuous development of our claims teams, strategy and proposition.”
Gareth Crosbie said: “Alex’s claims expertise and extensive experience mean he is ideally placed to lead on our technical claims strategy and maintain our close, collaborative partnership with our capacity providers.
“Just as Billy is 100% focused on operational efficiency and supporting the productivity of our claims team – to the direct benefit of our customers when they need us most – Alex’s new role enables him to focus on driving our technical strategy, service and support of our insurer partners.
“I know that Alex and Billy will excel in embracing the significant responsibilities, skills and exceptional level of service demanded by these newly created roles as we continually look for ways to invest in and further improve our claims offering for brokers, coverholders and capacity providers alike.”