Claims

A Flexible Approach

We look to work closely with our clients, tailoring our approach in every instance in order to provide them with a competitive advantage.

That’s why we create our own wordings, allowing us to maintain a flexible approach. And our wordings are periodically being updated and benchmarked so our product remains as one of the most competitive in the market.

This flexible approach continues through to our in-house claims team, who understand that if a claim is not managed well, it jeopardises working partnerships. After all, should the worst happen, customers want a fair and swift resolution.

We look to remove barriers, such as requests for information, by pro-actively gathering all relevant documentation as soon as possible so that the insured is free to get on with running their day-to-day business.

We focus on a realistic, prudent assessment of our ultimate liability so we can reach an accurate determination of premium for the benefit of policyholders.

By adopting a flexible approach that allows us to look to pay claims promptly, we can help to avoid the reputational damage that could occur if a claim is handled poorly and help strengthen relationships between brokers and customers.

We work with service providers who are among the best in the market and who share our philosophy of a bespoke, flexible and pragmatic approach to claims handling.